Terms & Conditions

By using our services or website, you agree to follow our guidelines and policies. We provide healthcare with integrity, and you are responsible for giving accurate information and following hospital rules.

The Terms and Conditions for use of services at Al-Shahbaz Hospital govern your relationship with Al-Shahbaz Hospital and establish the rules and guidelines for accessing and using our healthcare services and website. These terms are designed to protect both the hospital and our patients, ensuring clarity, fairness, and compliance with applicable laws in Pakistan. By using Al-Shahbaz Hospital’s services or website, you agree to abide by these terms and conditions without limitation or qualification.

These Terms and Conditions outline your responsibilities as a patient or user and clarify the hospital’s obligations toward delivering quality healthcare and managing your personal data securely. Please review these terms carefully before engaging with any healthcare service provided by Al-Shahbaz Hospital.

Definitions and Interpretations

Definitions and interpretations clarify key terms used throughout these Terms and Conditions for Al-Shahbaz Hospital. Understanding these terms is critical to comprehending your rights and responsibilities when using our services.

Hospital: Refers to Al-Shahbaz Hospital and its affiliated departments and staff, providing healthcare services at Al-Shahbaz Hospital.
Patient: Any individual receiving or seeking medical treatment or consultation from Al-Shahbaz Hospital.
User: Any person accessing the hospital’s website, booking services, or utilizing related healthcare facilities.
Services: Medical consultations, treatments, diagnostics, emergency care, and any other health-related services offered at Al-Shahbaz Hospital.
Website: The official online platform of Al-Shahbaz Hospital where information and certain services are accessible.

By clearly defining these terms, Al-Shahbaz Hospital ensures that all users have a common understanding of the scope and application of these Terms and Conditions.

Acceptance of Terms and Conditions

Acceptance of terms and conditions at Al-Shahbaz Hospital takes place when you use our hospital services, website, or engage with any of our healthcare offerings. Your continued use of Al-Shahbaz Hospital’s services or website constitutes automatic acceptance and agreement to comply with these terms.

Key points regarding acceptance include:

Use of our website or services confirms your understanding and consent to abide by these Terms and Conditions.
If you do not agree with any part of these terms, you must refrain from using Al-Shahbaz Hospital services or accessing its website.
Al-Shahbaz Hospital reserves the right to update or modify these Terms and Conditions at any time, and your acceptance extends to any revised terms once posted.
It is your responsibility to review these Terms regularly to stay informed of any changes.

This acceptance clause safeguards both patients and the hospital by establishing a mutual legal understanding for service delivery, access, and behavior when interacting with Al-Shahbaz Hospital.

Eligibility to Use Al-Shahbaz Hospital Services

Eligibility to use Al-Shahbaz Hospital services is based on established criteria and patient responsibilities to ensure safe, effective, and respectful healthcare delivery. Al-Shahbaz Hospital requires that all patients and users meet these conditions to access medical care and related services.

Only individuals who seek legitimate medical consultation, treatment, or diagnostics are eligible to use the hospital’s services. Patients must provide accurate and complete medical histories and cooperate with medical staff to facilitate effective treatment. Minors or those unable to consent must be represented by a legal guardian or authorized person.

Patients are expected to conduct themselves respectfully towards hospital staff, other patients, and the premises, abiding by hospital rules and policies. Disruptive or abusive behavior may lead to refusal or termination of services. Al-Shahbaz Hospital also reserves the right to deny or withdraw services if eligibility criteria are not met or if a patient risks safety or violates policies.

Key points regarding eligibility include:

Patients must provide truthful and complete information for diagnosis and treatment.
Legal guardians must accompany minors or incapacitated persons.
Respectful behavior and adherence to hospital policies are mandatory.
Services may be refused or terminated for non-compliance or safety risks.

These eligibility standards uphold the hospital’s commitment to quality care, patient dignity, and a safe environment for all.

Appointment Booking, Cancellation, and No-Show Policy

Appointment booking, cancellation, and no-show policy at Al-Shahbaz Hospital are designed to streamline patient flow and optimize resource allocation. Al-Shahbaz Hospital encourages patients to book appointments in advance via phone, website, or in person to secure timely medical consultations.

Patients should provide notice when canceling or rescheduling appointments to allow other patients to access services. Failure to cancel appointments within a specified timeframe (usually 24 hours) or repeated no-shows may lead to restricted booking privileges or additional charges as per hospital policy.

In cases of emergencies or unavoidable circumstances, the hospital makes efforts to accommodate patients promptly. However, consistent adherence to the booking and cancellation policy helps maintain efficient service delivery.

Key points about appointment policies:

Advance appointment booking is required for most outpatient services.
Cancellation notice of at least 24 hours is requested.
No-shows or late cancellations may result in penalties or future booking restrictions.
Emergency cases receive priority and may access services without prior booking

Payment, Billing, and Insurance Terms

Payment, billing, and insurance terms at Al-Shahbaz Hospital clarify patient financial obligations and hospital procedures for service charges. All patients must settle payments for consultations, treatments, diagnostics, and other services according to the hospital’s pricing policies.

Al-Shahbaz Hospital accepts various payment methods and works with insurance providers to facilitate claims where applicable. Patients are responsible for verifying insurance coverage and providing necessary documentation to enable billing through insurers.

Invoices or bills are provided detailing the services rendered and associated costs, usually payable at the time of service or as per agreed billing cycles for admitted patients. In case of disputes or questions regarding bills, patients can contact the hospital’s billing department for resolution.

Patient Rights and Responsibilities

Patients at Al-Shahbaz Hospital have well-defined rights and responsibilities to ensure respectful, safe, and effective care. The hospital respects patient privacy, dignity, and confidentiality, consistent with Pakistani healthcare privacy standards and the hospital’s Privacy Policy.

Patients have the right to receive accurate information about their medical condition, treatment options, and hospital policies. They can expect courteous treatment and access to care without discrimination.

Patients are responsible for providing accurate health information, following treatment plans, and respecting hospital rules and personnel. Cooperation and honest communication help achieve better health outcomes and hospital efficiency.

This mutual respect fosters trust and collaboration between Al-Shahbaz Hospital and its patients, enhancing overall care quality.

Intellectual Property Rights

Intellectual Property Rights at Al-Shahbaz Hospital cover the ownership and protection of content found on the hospital’s website and related materials. Al-Shahbaz Hospital retains exclusive ownership of all intellectual property, including but not limited to text, graphics, logos, images, audio, video, software, and medical materials provided through its website and physical premises. The content is protected under applicable intellectual property laws of Pakistan and international agreements.

Users of the website and hospital services are granted a limited, non-transferable license to access and use the content solely for personal, non-commercial purposes related to medical care and information. Any reproduction, modification, distribution, public performance, or commercial use of Al-Shahbaz Hospital’s intellectual property without prior written consent is strictly prohibited.

Protection of intellectual property ensures that all informational, branding, and educational resources remain reliable, authentic, and secure from unauthorized use or infringement.

Privacy and Data Protection

Privacy and Data Protection at Al-Shahbaz Hospital are governed by the hospital’s comprehensive Privacy Policy, which outlines how patient and user data is collected, used, stored, and protected. Al-Shahbaz Hospital is committed to compliance with Pakistan’s data protection laws and healthcare privacy standards to safeguard all personal and medical information entrusted to it.

Key aspects of data protection include:

Collection of personal and medical data strictly for providing healthcare and administrative services.
Secure storage using technical and organizational safeguards such as encryption and restricted access.
Limiting access to authorized hospital staff and partners only on a need-to-know basis.
Respecting patient rights to access, correct, or request deletion of their data where legally permitted.

This commitment to privacy upholds patient trust, legal compliance, and ethical management of sensitive information.

Disclaimers and Limitations of Liability:

Disclaimers and Limitations of Liability at Al-Shahbaz Hospital clarify the boundaries of responsibility regarding the use of hospital information, services, and medical advice. The hospital provides healthcare information on its website and through its services as general guides and educational resources, not as a substitute for professional medical consultation.

Al-Shahbaz Hospital does not guarantee that all information is accurate, complete, or up-to-date and disclaims liability for any errors or omissions. Patients and users are advised to seek direct healthcare consultation for diagnosis and treatment.

Furthermore, the hospital limits its liability for damages arising from the use or inability to use its services or website, except as required by applicable law. The hospital is not liable for indirect, incidental, or consequential damages related to healthcare decisions made based on information provided.

Termination and Suspension of Services

Termination and Suspension of Services at Al-Shahbaz Hospital may occur under certain circumstances to protect patient safety, comply with legal obligations, or manage hospital operations effectively. The hospital reserves the right to suspend or terminate access to its healthcare services or website for reasons including but not limited to:

Non-compliance with hospital policies or terms of use.
Behavior that threatens the safety or well-being of staff, other patients, or hospital property.
Failure to meet eligibility criteria for services.
Legal or regulatory directives requiring suspension of service.

Termination may be temporary or permanent based on the nature and severity of the issue. Patients will be notified where feasible, and decisions will be made fairly to ensure continued care where possible.

Governing Law and Jurisdiction

Governing Law and Jurisdiction at Al-Shahbaz Hospital specify that these Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from the use of Al-Shahbaz Hospital’s services or website shall be subject to the exclusive jurisdiction of the courts located within Pakistan. This means that all legal matters concerning the interpretation, enforcement, or breach of these terms will be handled under Pakistani law.

This choice of governing law ensures clarity for both the hospital and patients, providing a legal framework consistent with national regulations and healthcare standards. Any claim, dispute, or controversy that cannot be resolved amicably will be submitted to the competent courts in Pakistan, which have authority to adjudicate such matters fairly and efficiently.

Changes to Terms and Conditions

Changes to Terms and Conditions at Al-Shahbaz Hospital may be made periodically to reflect updates in legal requirements, hospital policies, or service offerings. Al-Shahbaz Hospital reserves the right to modify, amend, or update these terms at its sole discretion. It is important that users regularly check the Terms and Conditions page for any changes to ensure they remain informed about their rights and obligations when using hospital services or the website.

Key points about changes to terms include:

Updates will be posted on the official Al-Shahbaz Hospital website prominently.
Users will be notified of significant changes via email or other communication channels when contact information is available.
Continued use of the hospital’s services or website after changes indicates acceptance of the revised terms.

This approach ensures transparency and keeps patients aligned with hospital policies and any evolving regulatory standards.

Contact Information for Queries and Complaints

Contact Information for Queries and Complaints at Al-Shahbaz Hospital is provided to support patients and users who have questions or concerns regarding these Terms and Conditions. The hospital encourages open communication and promptly addressing any issues related to terms, policies, or service provision.

You can reach out to Al-Shahbaz Hospital’s support team at:

Email: info@alshahbazhospital.com
Phone: (051) 3312120
Mailing Address: Al Shahbaz Hospital Thana Road Kahuta

Our team is committed to providing timely answers and resolving complaints with professionalism and care, helping maintain a trusted relationship with all users.