Privacy Policy
We protect your personal and medical information, following Pakistani laws and global best practices to keep your data secure.
Al-Shahbaz Hospital’s Privacy Policy clearly describes our commitment to protecting your privacy and securing your personal and medical data. This policy explains how we collect, use, and safeguard information to ensure your confidence in our healthcare services and online interactions.
Patient privacy and data protection are fundamental to Al-Shahbaz Hospital. We comply with applicable Pakistani laws and international best practices to maintain transparency and respect your rights regarding personal data collected during your engagement with our hospital and website.
Information We Collect at Al-Shahbaz Hospital
At Al-Shahbaz Hospital, we collect various types of personal information necessary to provide and improve our healthcare services. The information we collect may include:
- Personal identification details: such as your full name, date of birth, contact number, email address, and postal address.
- Medical and health information: including medical history, treatment records, diagnostic results, and ongoing healthcare needs.
- Payment and insurance details: such as billing data, insurance policy information, and payment history.
- Third-party information: provided by caregivers, referring doctors, or insurance providers to facilitate your care.
This information is collected with your consent and only for purposes directly related to your healthcare and service administration. Collecting accurate and comprehensive data helps us provide effective, personalized medical care.
How Al-Shahbaz Hospital Uses Your Information
Al-Shahbaz Hospital uses the personal and medical information collected to deliver quality healthcare and manage hospital operations efficiently. Specifically, we use your information for:
- Providing healthcare services: including diagnosing, treating, and monitoring your health conditions.
- Administrative purposes: such as maintaining patient records, scheduling appointments, and processing payments.
- Communication: sending appointment reminders, follow-up information, test results, and important hospital announcements.
- Compliance with legal obligations: ensuring adherence to relevant healthcare regulations and reporting requirements.
- Quality improvement and research: anonymized data may be used to enhance clinical practices and hospital services while protecting patient identity.
Your data is shared strictly on a need-to-know basis with authorized healthcare professionals, insurance companies, or service providers involved in your treatment or hospital-related services. We also implement strong safeguards to protect your data from unauthorized access or misuse, in line with Pakistan’s data protection principles.
Sharing and Disclosure of Patient Information
Sharing and disclosure of patient information at Al-Shahbaz Hospital are limited and authorized to ensure strict privacy and confidentiality. Al-Shahbaz Hospital shares patient information only when necessary and authorized, primarily with healthcare providers, insurers, and trusted partners who are directly involved in your care or service delivery.
This controlled sharing involves:
- Communication with doctors, specialists, and medical staff involved in diagnosis and treatment.
- Coordination with insurance companies for billing and claims processing.
- Sharing with authorized third-party service providers who assist in administrative or healthcare support functions.
Al-Shahbaz Hospital does not sell or rent your personal data to any unrelated third parties. Disclosure is only made to comply with legal obligations or when required by law enforcement or regulatory authorities under strict safeguards. Before sharing any sensitive data, we ensure appropriate consent is obtained wherever possible, respecting your privacy rights.
This approach upholds patient trust and aligns with Pakistan’s healthcare privacy standards, safeguarding sensitive medical information from unauthorized access or misuse.
Data Security and Confidentiality Measures
Data security and confidentiality measures at Al-Shahbaz Hospital are designed to protect patient information from unauthorized access, alteration, or loss. Al-Shahbaz Hospital implements a combination of physical, technical, and administrative safeguards to ensure data integrity and confidentiality.
Key security measures include:
- Staff confidentiality obligations: All hospital personnel undergo regular training and are legally bound by confidentiality agreements to protect patient information.
- Access controls: Patient data access is limited strictly to authorized healthcare personnel and administrative staff based on role and need.
- Technical safeguards: Use of secure servers, data encryption, firewalls, and regular security audits to defend against cyber threats.
- Physical security: Controlled access to data centers and patient record storage areas to prevent unauthorized entry.
- By integrating these multi-layered protections, Al-Shahbaz Hospital ensures that your personal and medical data remain confidential and secure, complying with applicable Pakistani data protection principles.
Your Rights Regarding Personal Data at Al-Shahbaz Hospital
Al-Shahbaz Hospital respects your rights regarding personal data and provides several avenues for you to exercise control over your information.
Your rights include:
- Access to your data: You may request to view the personal and medical information we hold about you.
- Correction of information: If you find any inaccuracies or incomplete data, you can ask us to update or correct it.
- Withdrawal of consent: You have the right to withdraw consent previously given for data use, subject to any legal or contractual restrictions.
- Lodging a complaint: If you believe your privacy rights are violated, you can file a complaint with Al-Shahbaz Hospital’s designated privacy officer.
Al-Shahbaz Hospital is committed to responding promptly to your requests and resolving any privacy concerns. Our goal is to maintain transparency and uphold the trust you place in us by managing your personal data responsibly and in accordance with Pakistani healthcare privacy standards.
Use of Cookies and Website Data Collection
Use of cookies and website data collection at Al-Shahbaz Hospital involves employing cookies and similar tracking technologies on the hospital’s website to enhance user experience and gather important information. Cookies are small text files stored on your device when you visit our website, helping us recognize repeat visitors and understand how users interact with our site.
At Al-Shahbaz Hospital, cookies collect data such as visitor preferences, pages accessed, and browsing behavior to optimize the content and functionality of the website. This information allows us to customize the website experience based on the visitor’s browser type and previous visits. Additionally, we use standard web analytics tools that gather non-personal data including IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, and the number of clicks. Such data is primarily used for analyzing trends, administering the website, and improving the overall service.
We also work with third-party service providers who may use cookies, web beacons, or JavaScript to serve advertisements or measure ad effectiveness on our website. However, Al-Shahbaz Hospital has no control over these third-party cookies or tracking technologies. Visitors can choose to disable or manage cookies through their browser settings if they prefer not to be tracked.
Key points about our use of cookies and website data collection:
- Cookies improve user experience by remembering visitor preferences.
- Data collected helps in website administration and service improvements.
- Third-party advertising partners may use their own tracking technologies.
- Users can control cookie settings via their web browsers.
Changes to Al-Shahbaz Hospital Privacy Policy
Changes to Al-Shahbaz Hospital Privacy Policy will be communicated transparently to ensure users are informed about new practices or updates regarding their personal information. As privacy regulations and hospital operations evolve, amendments to the Privacy Policy may become necessary to reflect current legal requirements, technological changes, or service modifications.
Al-Shahbaz Hospital commits to reviewing and updating its Privacy Policy periodically. When significant changes occur, notifications will be posted prominently on the hospital’s website or communicated via email to affected patients and users. Continued use of the website or hospital services following policy updates constitutes acceptance of the revised terms.
This proactive communication approach helps maintain trust and compliance with applicable laws governing data protection and patient privacy in Pakistan.
Contact Information for Privacy Concerns
For any questions, concerns, or requests related to privacy and data protection at Al-Shahbaz Hospital, users are encouraged to contact us directly. Our dedicated privacy team is available to assist with inquiries about how your personal data is handled, your rights, or to address complaints regarding privacy practices.
You can reach Al-Shahbaz Hospital’s privacy officer at:
- Email: info@alshahbazhospital.com
- Phone: (051) 3312120
- Mailing Address: Al Shahbaz Hospital Thana Road Kahuta
We strive to respond promptly and transparently to all communications to ensure your privacy concerns are resolved effectively.
